- We only ship within the United States.
- All orders are processed and shipped from our backhouse in Newport Beach within 2–4 business days. Once shipped, continental domestic orders may take 2–4 days to arrive, dependent on location. Alaska and Hawaii may take a bit longer.
- Backhouse prefers UPS ground shipping (estimated 1–4 days) but might use Fedex Ground/2-day or USPS in some instances.
We will gladly accept returns/exchanges on any items that are in their original condition along with all packaging. Please email us at email@example.com with your request for return and we’ll issue a Return Authorization Form with a Return Authorization Number (RA#), along with instructions for returning your candle.