Backhouse Fragrances three-wick candle hand-poured in Newport Beach, being lit beside a custom AEG-branded gift box.

SHIPPING + RETURNS

A happy customer is our number one goal. If you're experiencing any issues at all, we want to hear about it, and most importantly, we want to make it right!
 Please reach out by sending an email to [email protected]. We’ll respond with a personal email in 24-48 business hours.  
 Shipping:
  • We only ship within the United States.
  • All orders are processed and shipped from our backhouse in Newport Beach within 2–4 business days. Once shipped, continental domestic orders may take 2–4 days to arrive, dependent on location.  Alaska and Hawaii may take a bit longer.
  • Backhouse prefers UPS ground shipping (estimated 1–4 days) but might use Fedex Ground or USPS in some instances. 

Returns:

We will gladly accept returns/exchanges on any items that are in their original condition along with all packaging within 30 days of delivery. Please email us at [email protected] with your request for return and we’ll issue a Return Authorization Form with a Return Authorization Number (RA#), along with instructions for returning your candle.

Need help?

Frequently Asked Questions

Still have questions, Reach out! Email us [email protected]
Do you offer expedited shipping?

Currently, we are not offering expedited shipping.
I want to order multiple items within one order and ship them as gifts to separate addresses; is this possible?

No, unfortunately you will have to place one order per address. The system allows only one tracking number per order, so please place separate orders for gifting.
What ingredients do you use?

We use a proprietary blended soy/vegetable wax, phthalate-free premium fragrance oil, and cotton wick.

Where can I buy your candles?

We exclusively sell our products directly through our online store.
Can I return or exchange my candle?

A happy customer is our number one goal. If you're experiencing any issues at all, we want to hear about it, and most importantly, we want to make it right!

Please reach out by sending an email to [email protected]and we’ll respond with a personal email in 24-48 business hours.

Why does my candle look separated from the glass?

Due to weather conditions, sometimes a slight slippage from the glass occurs. Your candle is not damaged and this issue will resolve while burning. During the drying process, depending on the room's temperature, the wax can pull away from the glass as it cools, creating this effect. However, once the candle is lit, it will go away as the glass heats up.
Do you ship to Hawaii?

We do ship orders to Hawaii - however, we charge a flat rate of $10 for every order regardless of order value that is shipped to Hawaii due to higher shipping prices. Every order shipped to Hawaii will be shipped via USPS.

How can I sample your scents before purchasing?

Yes! We would be happy to send you a sample pack of our candle + hand wash fragrances. Send us an email at [email protected] with your name and address and we will ship you a sample pack!
What can I do with my empty glass jar?

So many things! The easiest way to clean out the jar when you can't burn anymore is to freeze it for 24 hours - then any leftover wax should pop right out! We recomend then cleaning it out before use. Some of our favorite ways to re-use our backhouse jars are for drinking glasses, holding cotton swabs + balls, storing pens + makeup tools, + so much more!!

Why are my tea light samples missing a wick?

For safety and liability reasons, we have made the decision to no longer include wicks in our tea light samples. Due to their small size, we are unable to add warning labels, which can create significant liability concerns. These tea light samples are intended for scent testing only and are not meant to be burned. If you find a scent you enjoy and would like to try it in a full candle, we are happy to offer a refund if you're not completely satisfied with your purchase. We take pride in the quality of our products and are committed to ensuring your satisfaction, and hope that you find a scent you love to burn!